Orders are processed as they are received. Alternative Eyewear / Plan B Eyewear are not responsible or obligated to hold and/or combine any orders submitted separately via phone, fax, or from website.

All orders are subject to Home Office approval. Alternative Eyewear / Plan B Eyewear reserve the right to reject any order at any time at its sole discretion.

Alternative Eyewear / Plan B Eyewear may at their sole option, demand payment for any order prior to or simultaneous with shipment.

Accounts not in good standing may experience delays and/or cancellations of orders.

Alternative Eyewear / Plan B Eyewear merchandise credit cannot be used as payment for balances due.

Alternative Eyewear / Plan B Eyewear reserve the right to limit or terminate accounts but termination does not affect the obligation to pay any existing balance due.

In the event of third party shipping, both the recipient and the “Bill To” party are jointly and individually liable for any unpaid items.

Requests for statement reconciliation or adjustment must be made in writing within 30 days of statement date.

A fee of $40 will be assessed on any check returned to Alternative Eyewear / Plan B Eyewear for non-payment or insufficient funds.

In the event of default of payment, the principals, owners, and/or undersigned, assume responsibility for all outstanding balances, finance charges, seller’s attorney and/or all fees associated with any and all attempts to collect past due balances./

In states Arkansas, California, Illinois, Missouri, Nevada, and Tennessee, where Alternative Eyewear / Plan B Eyewear are advised of an obligation to collect sales tax, we will do so. If the customer is sales tax exempt, we must receive a copy of exemption as will be acceptable to the taxing authority. Sales tax is the primary obligation of the customer.

Accounts that have been inactive for more than one year may be required to submit a new account application.

Alternative Eyewear / Plan B Eyewear Home Office reserves the right to change or withdraw the privilege of special pricing and/or terms based on sales, inactivity, or delinquency.

Prices as shown on our latest price list are considered current but subject to change without prior notice.

Alternative Eyewear / Plan B Eyewear are not responsible for orders shipped using a non-traceable carrier and recommends requesting one whenever possible. Please consult customer service for shipping options and charges.

Unless previously agreed in writing to a specific method of delivery, all shipments will be made by such method as Alternative Eyewear / Plan B Eyewear elect in their sole discretion. Title to the merchandise, as well as, risk of loss shall pass to the Buyer upon delivery of the merchandise to the selected carrier. Any claims regarding shipments of merchandise must be made within 60 days of invoice.

Alternative Eyewear / Plan B Eyewear is not responsible for plano or prescription lenses cut for any frame that may be discontinued and/or no longer available.

Credit is issued at the sole discretion of the Home Office. Returns/exchanges that do not comply with Home Office policies may be denied or subject to a 15 percent restocking fee.

Discontinued defective styles still under warranty may be returned for credit at the current market price or lowest price paid within past 6 months.

Alternative Eyewear / Plan B Eyewear provide their customers with the privilege of exchanging current product – excluding final sale, discontinued, website clearance, or special orders - provided merchandise is returned in resalable condition, packaged in clean bags, and free of markings, adhesives, or private labeling. Eyewear and sunglasses must be returned with demo lenses, without blemish, scratches or faded sun lenses.

Product returns and/or exchanges may be denied if not authorized by an Alternative Eyewear / Plan B Eyewear representative.

Frames not listed on our current price list are not considered current and therefore ineligible for exchange unless accompanied with written authorization from an Alternative Eyewear / Plan B Eyewear representative.

Product returns and/or exchanges may be denied for accounts not in good standing.

It is the responsibility of the customer to return merchandise via an insured carrier with a copy of the original invoice, packing list, or signed sales representative authorization. Any return not meeting these conditions will be accepted at the sole discretion of Alternative Eyewear / Plan B Eyewear Home Office, credited at lowest extended price, be subject to a 10 percent handling charge or returned unprocessed to the customer.

Sales reps are prohibited from collecting product from customer for the purpose of return and/or exchange credit.

Alternative Eyewear / Plan B Eyewear are not responsible for return freight on warranted product.

Damaged cartons received from carrier must be refused or reported in writing to carrier immediately at time of delivery.


By using or accessing our website, or any website hosted at the domain Alternativeeyes.com, the account agrees to be bound by these Terms of Service and by the Privacy Policy of Alternative Eyewear / Plan B Eyewear.

The content of the website is for general information purposes only. It is subject to change without notice.

Neither Alternative Eyewear / Plan B Eyewear nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website.

Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned or licensed to us. This material includes but is not limited to, the design, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time, this website may include links to other websites. These links are provided to your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Current terms and conditions supersede any prior Alternative Eyewear / Plan B Eyewear policies and can change without prior notice. Violation of Terms & Conditions may result in termination of service. If you have questions regarding Terms & Conditions, please contact Customer Service at (888) 399-7742 or email customerservice@alternativeeyes.com.